Expense Card Icon - Not Appearing for some

[marinapagnotta]

Hello,

Has anyone come across where the expense card icon isn't appearing for some transactions in the review stage? Usually no expense card icon would indicate that these are out of pocket expenses, however the payment type confirms it was charged to the employee's expense card. This was only for Uber transactions. The rest of the transactions had the icons correctly loaded. 

Thank you

[KevinD]

@marinapagnotta was this for one user or several users? Do you have any screenshots you can share? Also, if you private message me a name, I'll go in and take a look at their expenses. 

[ltenneson]

Same for us, it is happening with many employees.   And appears only airfare.    Tested it doesn't appear under processor view, but when you emulate in and the employee it is on the ER.

[ltenneson]

We have had the same issue.    It is happening with many employees.   And appears only airfare.    Tested it doesn't appear under processor view, but when you emulate in as the employee, it is on the ER.    

LTenneson

[marinapagnotta]

Are e-receipts attached to these transactions, or standard uploaded receipts? I'm only noticing it so far for Uber transactions with e-receipts. 

[ltenneson]

It appears with E receipts for us too

[TammyK]

Thank you again for starting this topic.  ALL Icons have disappeared for Amazon Business with E-Receipts.   I put screen shots in my other reply.  😉

[RSCram]

Same thing here.  The e-receipt seems to be wiping out all other data (credit card/reservation).  Very odd.  If I don't see a solution here I will enter a support case.

[Greer7797]

We are having the same issue! Attaching example for admin.  It's not triggered by report submit date or expense type so far in our troubleshooting. 

[marinapagnotta]

Thanks for adding the screen shot! I kept getting an error trying to upload mine in here 😐

[librarylle]

Same issue is impacting our users as well - ground transportation and hotels; both expense types with electronic receipts.

[mgill]

We are seeing the same issue.

[TammyK]

On 7/10/2026, I submitted  Concur Case #28017473.  Thank you, Marina, for starting this topic.  

I live in Concur and noticed the icons disappeared around 3:30 PM E.S.T for items with E-Receipts only.  Amazon Business is the only vendor we are integrated with using E-Receipts.  All Amazon credit card charges using a "regular receipt" like Amazon marketplace still show icons so it has nothing to do with Vendor.  WARNING Icons are also missing.

[marinapagnotta]

Thanks for sharing this! I didn't realize that the alerts aren't coming through on those so will have to monitor those more closely 😑