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dbaudio99
Occasional Member - Level 1

Error when logging-for all users

All users are receiving this error message when they try to log in.  I can't log in to put in a ticket. Can someone help resolve this?

 

 

We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id acf63e2bdbed-c2ed68fd8651faaaea2e-1-1 for additional help.

11 REPLIES 11
chriscooke
New Member - Level 1

Also having this issue.

SMyatt25
Occasional Member - Level 3

Hello, 

Yes we are also facing the same issue, I have checked Concur Service status and its showing as all fine, so this issue has just happened. I can't log to create an support ticket either. @KevinD please can you help and possibly log a ticket for us? I am in the EMAE region

 

Many thanks 

Sam

KevinD
Community Manager
Community Manager

@SMyatt25 my Concur Open shows that the US data center is currently in a degradation. Did you check the US data center or the EU data center? Although you are located in EMEA, your company's site is running off the US data center. 


Thank you,
Kevin
SAP Concur Community Manager
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EGryczko
New Member - Level 1

I too am having this issue.  Is it a system issue?

Elena Gryczko
mbrown2626
Occasional Member - Level 1

mbrown2626_0-1751897737914.png

 

karenp919
Occasional Member - Level 2

I'm having the same issue.  Is there any updates from Concur?

 

mmonacelli
New Member - Level 1

I am getting the same error but was able to login with the one-time email approach.  However, I am getting a new error trying to view my expense report.

 

analytics.js:61 Uncaught TypeError: Cannot read properties of null (reading 'toString') at useNavigation.ts:37:9 at onClick (ReportTile.tsx:55:7)
ttmck
New Member - Level 1

Not able to open any expense reports
Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again. correlation_id: 1a56be6c-81d4-47e6-91cf-53de2d010ba5 TypeError: Cannot read properties of null (reading 'toString')
Shannon1
Occasional Member - Level 2

No one in my company can log in either - help!

mbrown2626
Occasional Member - Level 1

This is getting frustrating. 13,000 employees and nobody can sign in.

KevinD
Community Manager
Community Manager

Hello all...Concur Open is showing a degradation still. That is likely why you aren't able to sign in. I'm sure we are aware of it and working on getting it fixed. 


Thank you,
Kevin
SAP Concur Community Manager
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