Error "Not setup to use any concur products" displayed after successfully logged in

batsnapper · ‎Jan 13, 2026

It appears Concur Expense is offline and not available as of 10AM CDT 1/13/2026. Anyone else seeing this? The SAP status board just changed to reflect the outage though DownDetector has show it for a while. I've contacted my rep, but I don't know of any support number, portal, or ticket system. Any advice? Wait until it comes back?

Thanks,

Allen

KevinD · ‎Jan 13, 2026

@batsnapper there was a known issue that happened earlier today. I haven't received any notice that is has been cleared up. Did you try using a different browser to sign in or clear your cache? I don't know if that will fix it, but it is worth a try.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

KevinD · ‎Jan 13, 2026

@batsnapper there was a known issue that happened earlier today. I haven't received any notice that is has been cleared up. Did you try using a different browser to sign in or clear your cache? I don't know if that will fix it, but it is worth a try.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.