Error message when trying to submit report for approval

[phargro]

Each time my manager tries to submit his expense report for approval, he receives the error message "Internal server error. 

[KevinD]

@phargro have your manager try:

1. Switching browsers to see if error persists

2. Clear browser cache

Let me know how it goes. 

[user712]

Hi Kevin. I am having the same issue, and this did not solve the problem. Do you have any other recommendations? 

[samasuraj]

Hi Phargro / user712

Please try the below. Hope it helps.

The “Internal Server Error” in SAP Concur Expense typically indicates a server-side processing failure when the expense report is submitted for approval. However, it can also be triggered by report data or approval workflow configuration.

Recommended Troubleshooting:

1. Try another browser: Use Chrome or Edge in Incognito/InPrivate mode and attempt submission again.

2. Check report exceptions: Open the expense report and verify that all mandatory fields, receipts, and expense details are complete.

3. Verify the approval workflow: Ask the Concur Administrator to confirm that the manager has a valid assigned approver and that the approval workflow is correctly configured.

4. Check expense entries: Look for recently added or modified expenses that might be triggering a processing error.

5. Test another report: Determine whether the error occurs only for this report or for all reports submitted by the manager.

6. Escalate to SAP Concur Support: If the issue persists, provide the Report ID, employee login ID, timestamp, screenshot, and exact error message.

Administrator recommendation: Investigate whether the error originates from report validation, approval workflow routing, or a Concur backend service. Do not delete or recreate the report until the issue has been investigated.

One question: Does your manager receive the error immediately after clicking “Submit Report,” or after the approval confirmation screen appears? This will help narrow down the cause.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant