Error: You must have the charging point installed and paid for. Please check your claim.

[RutlandRover]

I've just gone to submit a new expense claim as I've been doing for just over two years. I have an open expense report that contained two claims already. One is a mileage claim and the other is a receipt for fuel. These two claims show no errors.

I've added two more mileage claims and an additional receipt for fuel. These three new claims all show an error message stating "Error: You must have the charging point installed and paid for. Please check your claim.".

I have checked the settings for mhy vehicle on my profile and it's definitely set to diesel and not an EV or hybrid.  I then created a new expense report and recreated everything. This time everything shows the error message - the three new claims and the two previous claims.

I have also tried moving the claims that don't show the error to a new report and they then have the error.

Does anyone know how to resolve this so I can submit my claim?

Thanks 🙂

[KevinD]

@RutlandRover try again. I looked in your site and the rule that was causing the Red Alert has been turned off. What I would suggest is to go into the entries on your report and save each one. That should clear the red Alert. If not, create a new report.