Error SAGE, {CT_REPORT.Custom 01 - Department}

[cinecrystal]

I have an error coming up for one employee for two different charges with different Expense Types.  But the same expense types seems to be working for others. 

[samasuraj]

Hi @cinecrystal 

Topic: Error SAGE, {CT_REPORT.Custom 01 - Department}

Please see the below. Hope this helps. 
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SAP Concur – SAGE Integration Error: {CT_REPORT.Custom 01 - Department}

Since the same Expense Types work for other employees, the issue may be related to the affected employee's Department value or its SAGE mapping.

Since the same Expense Types work for other employees, the issue may be Employee-Specific Department Data or SAGE Mapping.

Actions:

1. Employee Profile: Verify the employee's Department value.
2. Custom Field: Validate CT_REPORT.Custom 01 - Department.
3. SAGE Mapping: Check Department-to-SAGE mapping.
4. Compare: Review the affected employee against successfully processed employees.
5. Integration Logs: Identify the exact error, correct the mapping or data, and reprocess.

First - Check the employee-specific Department Data and SAGE Mapping.

The exact root cause cannot be confirmed without the full error message.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant