Error Message When Submitting Expense Claim

[KateKelleher]

I've been getting this error claim when trying to submit my expenses:
'Error: You have unsubmitted company card transactions that exceed the age limit allowed by your company policy. All aged card transactions must be submitted together on one Expense Report before this Report can be submitted. Any unsubmitted Expense Reports with aged card transactions will be listed here. '

I understand that I need to put all aged ones into 1 claim so I made a new claim and called it 'Aged Expenses' and put the oldest ones in it but the same error came up. What I'm confused about is 

a) it doesn't flag which ones are aged so I can't tell and

b) I don't think that there isn't any that are actually aged as the earliest one was the 2nd March so hasn't even been 30 days.

Beyond frustrating I really need some help before they are actually very old expenses

[Klein0905]

Hi Kate!

Sounds like the error is coming from an audit rule in Expense configuration - do you have an internal team that oversees the system? 

[PoojaKumatkar]

Hi @KateKelleher ,

In Concur, “aged transactions” don’t always mean 30+ days from the purchase date. The age limit is set by your company policy, and it can be based on:

• Transaction date or
• Date the charge was posted to your card feed
• Sometimes even when it became available in Concur

So even if your earliest expense is 2nd March, it could still be flagged as aged depending on:

• A shorter policy window (e.g., 7, 14, or 21 days)
• When the transaction actually hit Concur

To find aged transactions you can try below:

1. Delete any newly created, unsubmitted expense reports. This will move all transactions assigned to those reports back into the “Available Expenses” section on the home page.
2. On home page >> Check "Available Expenses" section:

   Go to:

   Expense → Available Expenses

   Then:

   Sort by Transaction Date (oldest first)
   Look for anything older than your company’s limit (even ~2–3 weeks)

   Add all older-looking transactions to your “Aged Expenses” report.

After reviewing the error message, it appears this is a standard audit rule in Concur that is being triggered.

Below are the rule conditions—once these conditions are met, a hard stop message gets triggered.

Audit Rule Name - Unsubmitted Card Transactions with Aging

Event - Report Submit

How to find transaction's age in number of days?

Open Excel and calculate the number of days between today’s date and each credit card transaction date (Current Date – Transaction Date).

This will show how many days have passed for each transaction. Then, identify and include all transactions where the number of days exceeds 30.

Add all transactions that have exceeded 30 days into a single expense report and submit it.

Note: Make sure this report does not include any cash expenses, as that will trigger the error based on audit rule conditions.

Using this approach, you can submit all aged transactions in one report, and place your newer transactions (credit card items under 30 days + cash expenses) in a separate report.

Sample Testing screenshots:

Report contains Cash + CC (aged) transactions ->> Error triggered on report submit event

Report contains ONLY CC (aged) transactions ->> Error got resolved/disappeared on report submit event

Hope this helps! 🙂

If this answers your query, then please mark solution as accepted.

[KevinD]

@KateKelleher I'm looking in your profile right now and I do not see a report named "Aged Expenses", so I'm not sure what I can do to help. 

I do see one report with all the expenses showing as Pending Card Transaction, which will cause each entry to have a Red hard stop alert.