Entire expense report disappeared

[WendyV]

I am a delegate on my Boss' Concur. Yesterday we were reviewing an expense report and he clicked to add all the available charges to it and the report completely disappeared. There were many more charges on the report as we had already matched up many items within the report. We thought it was a glitch and might come back but it has not. Now there are items in the available expenses again but no expense reports. I see a thread from 2 years ago with this issue and am hoping that Concur has come up with a remedy and I am able to get back the report as my boss has thousands of dollars he reports per month. Help

[KevinD]

@WendyV I do see a report titled April in the amount of $1769.31 in your boss' profile and I don't see any expenses remaining in the Available Expenses. Not sure if you just recreated a report or if this is the report that disappeared. 

[DeanR]

This is interesting as I had a delegate user in our company report the exact same thing to me yesterday.  This was an experienced Concur delegate so I was inclined to believe it happened the way she described it rather than they had accidentally deleted the report.  I could find no evidence in Concur that the original report was deleted or ever existed at all, apart from some related information they had entered in the report before it disappeared - when they entered information in the recreated report:

• Business Purpose entered in the missing report was available as recently used / cached information
• Attendees that they had added for use in the missing report were available in the Attendee List to use in the recreated report

Definitely seems like there is an occasional bug in Concur that is causing this but I have no information for which to raise a support case since everything from the original report has disappeared into the ether.