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Among the constant issues I have had with forwarded email receipts is that they have been disappearing when I have used the ExpenseIt feature in the app. The guidance I got from my most recent complaints was to convert the HTML emails to PDFs and submit them that way. Well, I forwarded a PDF receipt this morning and got the following error message.
Concur failed to process the email with the following details: Subject title:Fwd: Thank You for Your Registering for Abundance 2025! Email attachment:receipt_20131400450.pdf
Email processing was not completed due to the following reasons:
Unexpected error occurred.Contact your administrator for further assistance.
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@dguenthner this is a known issue and is being worked on right now.
Thank you, Kevin SAP Concur Community Manager Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
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@KevinD What is the status? It's now been 2 weeks.
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@dguenthner from what I was told, this should have been fixed.
Thank you, Kevin SAP Concur Community Manager Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
