Emailed Receipts no longer show up

[rogerwise]

I am using verified email addresses to submit expenses from airlines, hotels, etc.  But for some reason, it first became unreliable (some show up, others show up hours later, others never appear).  Now nothing is appearing.  

Is this a glitch being addressed?

[depstein4337]

Same here - it worked for an expense on Monday morning, October 6, but later that day and the 7th it has failed multiple times

[lannyr]

Happening to us too.  Received email confirmation that the receipt has been successfully processed and it's available in Expense, but we cannot find it. 

[KevinD]

@rogerwise @lannyr @depstein4337 obviously there is an issue with the imaging service. I recommend all of you submitting Help tickets to Concur Support. I'm sure they are aware of it, but by submitting a help ticket, you receive updates on where things are in the process.

[Nancyagfa]

I used to upload the receipts by email and now I just use the app to take a picture of the receipt once I complete the report online.  I don't like the app for doing the expense report but I add receipts that way.