Email Receipts not showing up in Concur, despite confirmation message

[Receiptonator]

We're emailing receipts into Concur, and we get a message: "Email processing successful: The receipt has been successfully processed and is now available in Expense."

The receipt, however, is no where to be found in Concur, even 6 hours after getting the confirmation email.

Am I looking in the wrong place, or is there something else going on?

[Receiptonator]

Forget it.  In the past, sending a receipt created an expense item that could be attached to a report. Now I guess it only adds it to the list of available receipts. 

[KevinD]

@Receiptonator so did the receipts appear in the Available Receipts section then? 

For the receipts to process and appear as an expense entry in Available Expenses, you need to make sure the option shown below is checked on your profile. This option is found under the Expense Preferences screen.