Electronic Payments

[jshelbymwa]

Expense pay tells me that it is unable to make an electronic deposit although the banking information is the exact same as with my payroll deposit which works fine.  Any ideas?

[MSteele]

@jshelbymwa The first thing I'd do is go into your profile and make sure that your banking information has been confirmed.  This is at the end of the Bank Information in the Account History section.  If that's good, then I'd look at the report itself to see if there are any problems with the report that it will not process.  If you still can't find the problem, then contact your company admin and see if they can assist.

[KevinD]

@jshelbymwa how long ago did you enter your bank information to your SAP Concur profile? It does take anywhere from 3-5 business days to get confirmed.

[jshelbymwa]

Thank you responding.  I thought I had already made the change more than 10 days ago but did it again yesterday morning.  I see in the report details that the payment is scheduled to be released by my company on 5/20 so we shall see.