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E-receipt attached itself to the wrong charge
Have an expense showing an exception. This staff member stayed at one hotel during the work week, then returned rental car to airport and spent that one night there --- so 2 different hotels for the trip. AMEX has attached the E-Receipt to the wrong charge. Also, it was 2 different hotels and it is attached to the wrong hotel chain. Normally, I could unattach a receipt, but since this is an EReceipt, I can't. Is this a credit card issue or can I take the wrong receipt off this expense through Concur?
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@maryluebbert I think you can unmatch it. Are you on our new UI or still on our legacy UI? The process for unmatching is now a little different in our new UI. We now say "Separate".
I'll await your reply on which interface you are using.
Thank you,
Kevin
SAP Concur Community Manager
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I'm new to this job and Concur so am not certain as to which interface we utilize.
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@maryluebbert I think you can unmatch it. Are you on our new UI or still on our legacy UI? The process for unmatching is now a little different in our new UI. We now say "Separate".
I'll await your reply on which interface you are using.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
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I'm new to this job and Concur so am not certain as to which interface we utilize.