Duplicate expenses.

[kathyramirez]

It has happened to several colleagues that double charges appear in recent expense reports but when checking the card account statements it was only charged once, is there some general problem in concur as such?

[KevinD · Accepted solution]

@kathyramirez I would need more information to be able to provide any insight. If you provide me the name of one of the users in a private message, I can go into their profile and look. It could be the items are either from Uber (I've seen receipts get doubled up from Uber) or the items are travel itinerary items that didn't get matched to a card charge. 

To send me a private message, click my username (KevinD) then the Message button.

[bdeel]

Hi @KevinD  I'm having the same problem with Duplicate Expenses. The same charges are showing up within my Concur account when my expense report for that group of expenses has already been submitted and approved. Can you help? 

[jyw0130]

Hello @KevinD  I am having the same problem with Duplicate Expenses. The same charges are appearing in my expense report for an expense that has already been submitted and approved. Let me know if you can help. 

[HJ25]

Hi Kevin.  This happened to me as well.  In a September 2024 expense report, the employee paid on her personal cc, so I set up reimbursement (CASH).  Two months later, the same charge showed up again but under a different named vendor (same family of hotels, different names). Concur flagged it as a duplicate so I double checked November and there was no duplicate...so I processed it. Now accounting says she has to repay them. 😞  How do we identify when Concur is flagging the account itself and not the current report?   Thanks

[HJ25]

Hi Kevin.  Please disregard my earlier reply.  I figured out what happened. 🙂  Thanks!

[joequibler]

I have already submitted an expense that has been approved on an expense report.  Now it's showing up again!  My company doesnt allow me to delete the expense.  How can I get rid of this annoying expense that I have already submitted?

[KFriedhoff]

@joequibler In case you have not been told information regarding your issue, there are many companies that have the same issue. For some reason, the credit card file feeding into Concur was duplicated. Your company administrator will be the one to get these removed from your account. I just spent a week removing all of the duplicate charges from our employee's accounts. Not a fun task.