Solved: Duplicate charge

MarcoGlz

They charged my corporate card twice for a flight with Aeromexico

KevinD

@MarcoGlz you will need to contact the card company and dispute one of the charges. Do not submit the charge you are going to dispute. Once the card issuer reverses the charge, you should get another transaction with the same amount, but negative. Once that comes in, submit the duplicate (disputed) charge and the reversal on the same report. They will zero each other out.

SAP Concur does not dispute charges and it must be done by the card holder, which in this case, is you. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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grodriguezproje

Hi @MarcoGlz ,

Could you please provide more information, some screenshots hiding sensitive data and showing where did you get this duplicate corporate card charge.

I think is more a bank topic you can explain your bank the situation too

I hope this helps.

MarcoGlz

As you can see in the attached photo, they charged me two times for the same amount, for the same flight, just with one day of difference.

KevinD

@MarcoGlz you will need to contact the card company and dispute one of the charges. Do not submit the charge you are going to dispute. Once the card issuer reverses the charge, you should get another transaction with the same amount, but negative. Once that comes in, submit the duplicate (disputed) charge and the reversal on the same report. They will zero each other out.

SAP Concur does not dispute charges and it must be done by the card holder, which in this case, is you. 🙂

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

MarcoGlz

Tnks.