This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Duplicate Credit Card Charge and Refund Issued, how to submit?
My travel card was charged twice for a hotel stay. I submitted the first instance received with itemization and receipt. The hotel chain issued a refund on the card. How do I submit these to clear from my account?
Solved! Go to Solution.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
dear @Rmillerj
for those charges you don't need to use "Hotel" as expense type, at least to avoid itemization. if you have "Others" or "Miscellaneous" or any other expense that isn't with audit set limits.
About the receipt since they are clearing one each other, you might attached a pdf where you explain what happen to the all the transactions impacted.
Kind Regards
Alessandro Munari
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@Rmillerj if you now have the duplicate charge and the refund, then just add both to the same report. They will cancel each other out. However, you will need to have other expenses on the report since you cannot submit a zero amount report. If you have an expense report that hasn't been fully approved you could recall that report, add these two charges to it, then resubmit the report. If not, create a new report when other charges come in, then add them to that report.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Thank you
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@KevinD, This does not solve my problem. Concur will not me submit this without itemizing charges and attaching a receipt
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@Rmillerj I was about to reply with exactly what @Munari_alEXPert said. Since this isn't a charge to be reimbursed, use a different expense type to get them pushed through. Be sure to use the Comment field to explain what you are doing. If a receipt is required, maybe take a screenshot of the refund showing on your card statement or do as @Munari_alEXPert suggested for the pdf.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@KevinD, This does not solve my problem. Concur will not allow me to submit this without itemizing charges and attaching a receipt
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
dear @Rmillerj
for those charges you don't need to use "Hotel" as expense type, at least to avoid itemization. if you have "Others" or "Miscellaneous" or any other expense that isn't with audit set limits.
About the receipt since they are clearing one each other, you might attached a pdf where you explain what happen to the all the transactions impacted.
Kind Regards
Alessandro Munari
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Thank You, this solved the issue
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Actually, I just did this for my executive and it allowed me to submit a $0.00 expense report