I have been told that I was double booked. My itinerary only says 1 trip, 1 flight, however the company invoice says I had 2.
@Reynolds1978 I'm not exactly sure what the issue is you are experiencing, but from what I see those are two different trips. The amounts are different and so are the dates. I'm not sure why someone would tell you that it is a double booking.
Is there more to this story? 🙂
Thank you,
Kevin
SAP Concur Community Manager
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The 518$ trip was cancelled in concur, however my company is being charged for it.
@Reynolds1978 canceling doesn't necessarily mean you get refunded. Only if the flight was shown as Refundable. If it isn't refundable, then you would receive a credit rather than being refunded.
I suggest reaching out to your travel agency. They can provide you more detail about the flight and cancelation. The fare is basic economy, so my guess is this isn't a refundable flight.
Thank you,
Kevin
SAP Concur Community Manager
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@Reynolds1978 I mentioned you should contact your travel agency. I don't know who your company uses, so I won't be able to provide their information. I would think your company has the travel agency information listed somewhere. Try looking in the Company Notes section of the SAP Concur home page. It might be there.
Thank you,
Kevin
SAP Concur Community Manager
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