jonaseklof
Occasional Member - Level 1

Different expense type webb compared to app on the same transaction

Hi 

Im curios if anyone else have experienced seeing different expense type on a transaction when looking at the transaction on the webb compared to in the app.  And if so what you did to resolve this? 


Because this makes it really hard to make a correct expense report. 

On my transaction regarding a Ferry ticket, which showed correctly on the webb. It showed as "Extra for family and friends" in the app. 

Warmly, 

3 REPLIES 3
KevinD
Community Manager
Community Manager

@jonaseklof I don't ever recall seeing this before. 

 

Was this item added to a report at the time or was it not yet added to a report? Was the item showing the incorrect expense type while sitting in Available Expenses and then changed once you added it to a report? 

 

If you could provide more details, that will possibly help me assist you better.


Thank you,
Kevin
SAP Concur Community Manager
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jonaseklof
Occasional Member - Level 1

Hi 

It was added and correctly marked when I sent in the report. When I got the report back and opened it in the webb app it showed the "wrong" expense type. But when I open it  the webb it was still Ferry. I guess its some error in the translation table. But still makes it messy. 

KevinD
Community Manager
Community Manager

@jonaseklof that's very odd. Any chance you can take screenshots of what you see in the app and what you see in the web view? That way I can share with our mobile team and ask them what might be the issue.


Thank you,
Kevin
SAP Concur Community Manager
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