Despesas do cartão corporativo já pagas

[jessica-ramos]

Eu enviei o relatório de despesas do projeto em que eu estava, e depois que enviei, apareceu as mesmas despesas só que constando o cartão corporativo, as quais eu já paguei anteriormente. Eu não consigo excluir essas despesas, alguém sabe como solucionar isso? É a minha primeira vez utilizando a Concur.

[cjmarimo · Accepted solution]

Bom dia @jessica-ramos 

OPTION 1:

A bank may take up to 14 days to post a card charge so that it appears in Concur.

A common and recurring situation in our company is that the employee captures the receipts and submits the expense report before the corporate card charges have arrived.
As a result, those expenses are submitted as cash, and when the actual card charges later appear, they remain pending and unreconciled.

In our company, we resolve it as follows:
the employee is asked to make a bank transfer to a company account for the corresponding amount and then settle the card charges, attaching the receipt images again.

OPTION 2:

On the other hand, if you have already settled the card charges and they are appearing again -- that is, they are duplicated -- you should contact your company’s Concur administrator so they can hide the duplicated charges.

Obrigado,

cj