@kmsaunt you first need to see if an actual payment was made to the old account number? If you sign in to your SAP Concur profile then go to the Manage Expenses screen use the little drop down to select Last 90 Days. You should see all reports for last 90 days appear. Click the report in question. When the report opens, click the Report Details link, then Audit Trail. The first item listed should show whether a payment was made or not. You'll see something like EFT. If the payment failed, that would be noted. If it did fail, then the system will try again to the new account number as long as it has been confirmed.
So, check the Audit Trail and let me know what you see there.
Thank you,
Kevin
SAP Concur Community Manager
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@kmsaunt you first need to see if an actual payment was made to the old account number? If you sign in to your SAP Concur profile then go to the Manage Expenses screen use the little drop down to select Last 90 Days. You should see all reports for last 90 days appear. Click the report in question. When the report opens, click the Report Details link, then Audit Trail. The first item listed should show whether a payment was made or not. You'll see something like EFT. If the payment failed, that would be noted. If it did fail, then the system will try again to the new account number as long as it has been confirmed.
So, check the Audit Trail and let me know what you see there.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
