Deleted Expense report still blocks with 'Duplicate itinerary message'

[mildw]

Hello, I have a situation which I have no idea how to continue. Because of company policy I created an Expense Report for my flights - and tried to avoit to give dates of travel. The Report was rejected due to an incmplete company name on the invoice. Because of the duplicate itinerary error for a new Expense Report for rest of that trip - I could delete the first expense report with the wrong invoice. But that did not clean up the situation. I wanted to create a new expense report for the entire trip now - but it seems the deleted expense report is still inhibiting the new one. How can I get this solved ? I don't have an Expense report now at all for that itinerary and still the error of overlapping itinerary. If no new expense report is possible - can I get back the old one that I deleted ? I highly appreciate any help as I don't know how to continue. Thanks a lot in advance.

[KevinD · Accepted solution]

@mildw when you add a travel allowance itinerary to an expense report, it does not get deleted even if you deleted the expense report. That is what I believe is causing the issue. You created an itinerary which was saved in the system. Now when you try to add an itinerary to your report, you get the overlapping error message. 

If you go to your report and open it, click the Travel Allowance link. Select Delete Travel Allowance. Once deleted, click the same Travel Allowance link and select Add Travel Allowance. On the window that appears near the top you'll see a link to select an existing itinerary. Click this link. You'll see your list of unassigned itineraries. Select the one that applies to the report. 

Give this a try and let me know what happens. 

[KevinD · Accepted solution]

@mildw when you add a travel allowance itinerary to an expense report, it does not get deleted even if you deleted the expense report. That is what I believe is causing the issue. You created an itinerary which was saved in the system. Now when you try to add an itinerary to your report, you get the overlapping error message. 

If you go to your report and open it, click the Travel Allowance link. Select Delete Travel Allowance. Once deleted, click the same Travel Allowance link and select Add Travel Allowance. On the window that appears near the top you'll see a link to select an existing itinerary. Click this link. You'll see your list of unassigned itineraries. Select the one that applies to the report. 

Give this a try and let me know what happens. 

[mildw · Accepted solution]

Hi Kevin, this made my day and weekend. IT really is about the fact that in the background an itinerary is created - although I wanted to avoid it. I was out of ideas and late in time for my Expense Report. Thank you very much for your help and advise. You are amazing and I wish you a wonderful weekend.