Delegates Dashboard - Favorites

[C2Lyn]

The function for adding a favorite delegator on the Delegates Dashboard seems to not be working.  When a delegator is selected to be a favorite, the Favorite icon is not shown next to the delegator's name nor does the delegator name move to the top of the list.  Is this a known issue?

Thanks!

[samasuraj]

Hi @C2Lyn 

Topic: Delegates Dashboard - Favorites

Please see the below. Hope this helps. 
——-  

SAP Concur – Delegates Dashboard: Favorites Not Working

SAP Concur announced  availability of the AI-assisted Delegates Dashboard on September 18, 2026.

The published guidance confirms that favoriting a delegator should pin that person to the top of the list, regardless of alphabetical order.

This behavior is documented in the October 2026 Delegates Dashboard guidance.

Based on the behavior described, the functionality does not appear to be working as intended.

Although I have not found an officially confirmed SAP Concur defect for this specific issue, I recommend testing the functionality after refreshing the dashboard and signing in again.

Use the dashboard's delegator search or the existing Act on behalf of functionality until Favorites works correctly.

Possible Causes:

1. UI rendering issue: Favorite selection may be saved without the star displaying correctly.
2. Preference persistence issue: The selection may not be saved successfully.
3. Browser-specific issue: Cached resources or browser extensions may interfere.
4. Application defect: The dashboard may not correctly update the Favorites list.

Actions:

1. Select the delegator as a Favorite, then refresh the dashboard.
2. Sign out and back in to check whether the selection persists.
3. Test in another supported browser or an InPrivate/Incognito session.
4. Check whether the issue affects multiple delegates.

If it persists, ask your SAP Concur administrator to open a Support Case with screenshots and the affected user details.

Could you also confirm whether this behavior affects multiple users or only your account?

Reference: Delegates Dashboard – October 2026 Guidance

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[C2Lyn]

Hi Samantha,

Thanks for the information. 

I followed steps 1 and 2 in the actions steps and the issue still persists.  I also tested in another browser and it still didn't work.  The issue affects multiple users.  We were able to utilize the feature about a week and a half ago but it suddenly stopped working.

Thanks.

[samasuraj]

Hi @C2Lyn 

Topic: Delegates Dashboard - Favorites

Please see the below. Hope this helps. 
——-  

Thank you for confirming.

Since the Delegates Dashboard Favorites functionality previously worked but is now failing for multiple users across different browsers,

this suggests a potential Application-Level Defect.

Use the Delegates Dashboard search function to locate and Select Delegators manually.

There is no verified configuration fix at this stage. SAP Concur Support needs to investigate and determine the root cause.

Please raise a SAP Concur Support Case to confirm whether this is a known issue and request a resolution.

Include the issue start date, affected users and screenshots to expedite the investigation.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant