Delay retrieving credit card transactions

[Vassilis]

SAP Concur Expense has historically demonstrated a significant lag in importing credit card transactions. 

For example, today, January 13th 2025 my SAP Concur Expense module shows no pending transactions from my corporate creditc card.

However, if I log in to my Citi Corporate Mastercard credit card, I see that my card has monthly phone bill charge since December 20th, 12 business days ago, and many more regular days. 

This is not an exception, it happens often. 

What can I do to accelerate SAP Concur Expense to show the expenses posted in my corporate credit card?

[KevinD]

@Vassilis unfortunately there isn't anything you can do. The way things work in a nutshell is that your card issuer provides a data file to SAP Concur who then uploads the file into your company instance of SAP Concur. The transactions are then dispersed to the users. 

I would recommend that you contact the team at your company that is in charge of assigning company credit cards and let them know the issue you are having. They will need to reach out to the bank to get the issue resolved.