Credits in Concur-- best practice

[karenrosenthal]

Hello, there seems to be an ongoing discussion with how we should handle credits in Concur. In a perfect world, the credit and the debit should be submitted together whenever possible. Or, the "credit has to be submitted on a report that is of equal or higher value"  -> why is this? Why does it show up as  debit on the bank side? Someone has a credit of 5k -- they have to wait until they have a report over 5k to submit it , or it will show up as a debit? Is there a way around this? Seems silly to tell them they can't submit it -- and , in order for everything to match on SAP side, they all have to be submitted -- but it could take months to get the amount of expenses to balance it out -- so why can't a credit but submitted as a credit in Concur / and show up as a credit on the bank side?

[KevinD]

@karenrosenthal in most cases a credit could be submitted by itself. However, if you have a 5k credit and you add it to an expense report that totals $2000, your report total will now read -$3000. Most companies do not allow for negative amount reports to be submitted. I believe companies restrict this with an audit rule. So, if companies want to, they could turn off the rule and allow for employees to submit a negative amount report. 

And yes, ideally the credit and the original charge should be on the same report, but many times due to the amount of time a credit/refund can take, this doesn't happen.

[karenrosenthal]

Hi Kevin, thank you for your reply. When employees were submitted the credits->they were showing up as debits on the bank side.  Is there a reason for that? Is this a bank configuration issue, or Concur configuration issue? Hence,   we told employees to to submit the credits on reports that are of equal or higher value, which is better. But then there are the cases with which I mentioned the above ... there doesn't seem to be a good way to deal with credits from the bank .