Credit not uploading to expense report

[Kmoosh1963]

I had a personal charge inadvertently put on my company credit card. I called the credit card company and gave them my personal information so I could pay the expense myself - but the credit on my credit card statement is not being transferred to my Concur expense report. Without the credit - it looks like the company has to pay the amount - but I've already paid it. What can I do to get the credit to show up on my expense report?  Thank you for your help!

[KevinD · Accepted solution]

@Kmoosh1963 from what you described, you won't be seeing a credit appear in SAP Concur. You made a payment to your credit card. Payments do not show in Concur. A credit would appear if the charge in question was found to be fraudulent or an incorrect charge for whatever reason and the card company was reversing the charge. From what you wrote, the charge wasn't reversed. So, the charge you do see in SAP Concur needs to be added to a report and marked as personal. This will tell your company not to pay for this expense. 

That should clear things up. 🙂