Credit card transactions are not visible in concur

[justinkthomas]

Hi Team,

User not able to see the two credit card transactions in concur which was taken on 23 jan & 28 Jan.

Can anyone advise what may be the issue?

Regards,

JKT

[pnenes]

Hi, 

You can check to see if the cards are in your orphaned card items. Or its possible the bank is slow to send over. Or maybe the credit card feed errored out. 

Just some ideas.

TN

[justinkthomas]

@pnenes How can we check if its in orphaned card items?

Thanks

JKT

[pnenes]

Hi, 

Under "Tools" company Card, it will show unassigned cards at the top of the screen. But if you are looking at a specific card items you can search under manage transactions or manage accounts. You can also look at your import logs to see if a feed failed. Also like Kevin said checking with your bank.

Trish

[justinkthomas]

Hi @pnenes ,

I tried to check in hidden transactions as well its not visible.

Regads,

justin

[KevinD]

@justinkthomas has the user not had issues with this previously? 

[justinkthomas]

@KevinD No its the first time the user is facing this issue.

[KevinD]

@justinkthomas the Jan 23 date seems bit too long and even Jan 28 until now is unusual. Likely when this happens, there was an issue with the file the bank sent. The Credit Card Administrator (maybe that's you) will need to contact the bank.