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Credit card charge discrepancy
I am a DuPont employee. One credit card auto-receipt was reported in Concur inaccurately, being slightly higher than the actual expense. How do I dispute that charge and get it corrected?
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@qs7817 disputes for incorrect charges should be made directly with the credit card issuer. When the credit is issued, you should see a negative amount charge. If you haven't already submitted the incorrect charge, then leave it where it is. When the credit comes in, add both to the same report and they will zero each other out.
Thank you,
Kevin
SAP Concur Community Manager
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This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
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@qs7817 disputes for incorrect charges should be made directly with the credit card issuer. When the credit is issued, you should see a negative amount charge. If you haven't already submitted the incorrect charge, then leave it where it is. When the credit comes in, add both to the same report and they will zero each other out.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.