Credit Card Integration feed- US Bank

[Funmi28]

Hi,

Wondering if anyone has experienced this. We recently implemented Concur and we have the US bank transactions flowing through

However we have had new employees with new cards since implementation and their cards and transactions are not showing. As an admin, I don't see how to get them to Concur

I have reached out to support and the person I spoke to says will escalate to credit card team.

While I wait, I am just wondering how new US bank cards can be added to the existing import feed, is this something we initiate from our end or is there a job from Concur for the feed?

Thanks

[KevinD · Accepted solution]

@Funmi28 the details found in the feed are supplied by the card issuer/bank. They provide these to SAP Concur who uploads it into your site via an import job. 

As far as I understand it, if you have new corporate cards, the users would simply start using them and once used the details of the card would get added to the data file supplied by the card issuer. 

I do recommend waiting to hear what Concur Support comes back with. You could ask them the question as well to see what they say. 

[Funmi28]

Thank you! They responded and said to contact US bank to add the new cards to the import feed.