Credit Card Integration Not Working

Jessicastratton · ‎Mar 5, 2025

We've implemented Concur Expense and our travel agents use Concur Travel. We need to integrate our company travel credit card so that travel bookings made in Concur Travel automatically populate as an available expense in Concur Expense for the respective employees. However, the credit card feed is not linking to an employee ID and is sitting in the manage transactions as 'card not assigned.' Is there a way around this?

Is there another option to troubleshoot or can you provide any suggestions? I am at a loss. I've been trying to 2 month with no success. Thank you

KevinD · ‎Mar 5, 2025

@Jessicastratton so I'm clear, this is one company card that all Airfare is purchased on or does each traveler have their own assigned company card?

Thank you,
Kevin
SAP Concur Community Manager
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Jessicastratton · ‎Mar 6, 2025

Hi Kevin, this is one company card. It technically is a standard business credit card we label internally as a travel card and use for travel bookings only.

KevinD · ‎Mar 6, 2025

@Jessicastratton alright, I'm making a little progress in getting you an answer. First thing is, which bank are you using? I'm asking because some banks aren't supported for this and I want to check our list to see if your bank is on there.

Thank you,
Kevin
SAP Concur Community Manager
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Jessicastratton · ‎Mar 6, 2025

Thank you! We are using JP Morgan Chase and FYI - I am located in USA but I am also having this same feed issue for our Canadian entity who uses Royal Bank of Canada.

Jessicastratton

Hello Kevin, just a gentle follow-up. Were you able to find any information for me?