Cost Object Approval step is being skipped by the system incase there is no Cost Object approver

[devarah]

Hi Concur Community,

We have one challenge in the workflow, We have added Cost Object Approval step in workflow (Workflow Step : Report Submitted -> Default Approver -> Cost Object Approval -> SV Processor -> FI processor Manager). So our requirement is such that incase for any cost object there is no Cost Object approver being assigned so in this case the  expense report should be hanged on the cost object approval step or it should be sent back to employee automatically.  For this purpose we tried utilising the Rule and Actions under Step Rule. We added step rule with following condition - Report approvals with No authorized approver found for current step equal to value No and further added Action Name: Send Back to Employee. However, the workflow is not working as expected. When a expense report is submitted and if a particular Cost object do not have the Cost Object Approver, Concur automatically skips the cost object approval step instead of sending it back to employee as we have already selected in Step Action i.e. Send back to employee.

I found this article : Knowledge: Why am I seeing the message, CONOAPPR "No Approvers were found for cost object..." when r... wherein it is mentioned under Resolution/Answer:
In order to understand the issue, take the following information into consideration:

• If no approvers are found for a cost object, then no cost object approval step is created for that cost object and an exception 'CONOAPPR' is generated, When this occurs, the report/request will automatically be approved at the Cost Object Approval step.

Please can you confirm if our requirement is not possible as per concur system design? 

[PoojaKumatkar]

Hi @devarah ,

Please try to write condition in opposite way, it will work. For testing purpose, I have tried the same in our sandbox and it is working for me as expected. 

Refer below screenshot:

If this answers your query, then please mark solution as accepted.

[KevinD]

@devarah hello there. I just wanted you to know that as a Certified Concur Partner, you have access to our Partner Support Portal, which is there to only provide support for our CIPs. I've been told by our Partner team that all of our partners should be using the Partner Support portal exclusively for Help. While we appreciate you being a member of this community and hope you can provide your expertise to others here, we do need your first line of Support to go through the Support Portal. 

Now, since @PoojaKumatkar already answered your question, would you please let us know if this solution worked? That way anyone else in the future who has this issue will be able to find the answer. 

If you have any questions about or Partner Support Portal and accessing it, feel free to send me a private message.