Corporate card credit now an aged transaction

[nonabro]

Hi, I have a credit on my corporate card due to a merchant refund. I initially applied to have this refunded off my credit card and back to the companys cost code. There were no issues flagged and I assumed this had worked. However, the credit remains in my account and is now an aged transaction, which is preventing me from processing new debit payments that are due. I tried to 'net' them off and include the credit and debit in the expense report but it is saying I cannot do this as the credit is now an aged transaction. 

Any advice on how to resolve this issue please? 

TIA

[KevinD]

@nonabro you will need to contact the team at your company that is in charge of assigning company cards and ask them to hide the transaction for you. Either that or ask them to temporarily allow the deletion of company card transactions so you can delete it. I think they would most likely not have to go this route and would prefer to just hide it for you.