Corporate Amex not mapping to concur system

[mrsklgray]

I have an advisor  whose corporate card  is not mapping to the Concur system for him to get reimbursed for incurred expenses.  His card expired at one point and his old card still appears in the Concur system instead of the new one.  Please give us guidance on how this can be updated

[KevinD]

@mrsklgray the card account should automatically appear in the system if it is included in the AMEX feed. I would recommend contacting AMEX. Concur only shows what comes through on the feed, so if the new card isn't showing at all, then it likely isn't included on the AMEX feed for some reason. AMEX would need to look into this.

[Karthikhemadri]

@mrsklgray along with @KevinD's note, please also check if the Card is received to Concur but not assigned to Employee in Card Administration page. 

Go to Home-->Tools-->Company Card-->Manage Accounts Tab

filter Last Segment(4digits) number and check if the card is received and assigned to right employee. if not validate and take rigt action.

If this answers your query, then please mark solution as accepted.

[tkgudmunson]

Hi there, it looks like this is a widespread issue. I am having issues with our card feed (not Amex) and I found this on the Concur Open page. 

I hope this helps!
Tayler G