Concur update lost data

Steve33 · ‎Nov 21, 2025

Hi all,

I filled in new expenses and uploaded all my receipts but when I went on to Submit my claim I was told to wait until the 21st November because of an update to the App. So on the 21st November I went back to my account to submit my expenses and to my suprise all my data has disappeared. I can still log in but I can't see my previous claims in My expenses and neither can I submit the new claim as it has gone too. Is that temporary or do I have to redo everything (hours of uploading receipts and creating new expenses)? Who can I contact about this matter? Thank you.

KevinD · ‎Nov 21, 2025

@Steve33 did you try signing in to the web version to see if your report was saved there? I just went into your profile and I see an unsubmitted report named: Edinburgh AC Install. Is this the report in question? If so, it isn't deleted. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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Steve33 · ‎Nov 22, 2025

Hi Kevin, Thanks for the answer.

What do you mean the web version? I go on https://eu2.concursolutions.com/home in my web browser and onto 'Manage expenses' and there is nothing. You are right it is Edinburgh AC Install.

Steve33 · ‎Nov 24, 2025

Good morning,

I have tried again but to no avail. How come you can see it and I can't? Is it because you are an admin? If so can you make sure I can access all my data including past claims please? If not is there somebody else I can contact. Thank you.

Steve33 · ‎Nov 28, 2025

Still nothing. Since the update I can't see any past expenses/claims nor can I see unsubmitted report named: Edinburgh AC Install. Anyone I can contact to sort it?