Concur mobile app bug? only one receipt at a time w/o amount review

[tEfrat]

My SAP Concur app has a bug over the last few weeks, where I can only capture one receipt at a time- whenever I capture a receipt image, it asks me if I’m done and then goes back to the main screen. In the past I was able to hit ‘next’ and it would allow me to review/correct the amount and then move on to the next receipt/expense. With the current state of things I have to restart with each new receipt which is highly annoying.
I am using an iPhone 14, iOS 18.7.2, and the app is updated to the latest version. I have removed the app, restarted the phone, and nothing works. This is extremely frustrating. Any suggestions?

[cjmarimo]

hello @tEfrat 

The same thing happens to us; I opened a case with Concur Support and they told me that it now works like this by design.

BR,

cj

[tEfrat]

Oh no, what a terrible design smh. Thanks for your reply. Hopefully they’ll turn this back on.

[NTS]

Hi,

I think that this functionality was removed with the APP version where "Quick-Scan Camera" was added.

With the current version, if you want to capture multiple receipts and create one expense for each one, you must activate "Quick-Scan Camera" in settings.

Be aware that this functionality is also bugged:

1. Sometimes it creates less expenses than receipts captured.
2. Sometimes it turns on and off Expense assistant.
3. Sometimes the screens turns white, like id you have took a picture, without a reason.

Regards

[tEfrat]

Thank you, I didn’t realize this was even a thing. Will try, hopefully with not too many bugs. Maybe the new version (downloaded yesterday) will have resolved some of them? 

[cjmarimo]

hello @NTS  @tEfrat 

I have the latest version and this option doesn’t appear (Quick-Scan Camera). Could it be that it’s not enabled for EMEA?

BR,

cj

[NTS]

Hi @cjmarimo 

it's on IOS, I don't know why it is not on Android 😥

For more info check this link

https://help.sap.com/docs/SAP_CONCUR/7ff526ca3e814517b24dcfec4fda5f99/de31cdc47880410aa4346b782dd619...

[cjmarimo]

Hello @NTS 

Thank you very much for your response, it's good to know. And yes, I have Android, and so do 99% of employees, only the CEO and departament directors use iOS.

I believe your response provides the solution to @tEfrat 's question?.

BR,

cj

[tEfrat]

Both your answers helped. I don’t know if it solved it, really, but I guess I’ll work with what we got 🤷‍♀️

[jhenegh]

The functionality of the app before this update was so nice. It is unfortunate that they changed it. I did toggle on the quick scan camera after reading through this and I will try that to see if it functionally restores this function. 

[tEfrat]

.

[tEfrat]

So update to anyone interested. Been using the new feature for a few weeks now and unfortunately it is very buggy. First, the "auto capture" function is on by default and is so quick it sometimes captures nonsense. secondly, even when using it manually, I can capture several invoices at a time but then the system randomly decides which ones to actually capture and which ones to ignore. I have to go back to doing it one by one and it is ANNOYING! hoping that someone on Concur reads this. BRING BACK THE OLD WAY! it was so much better.