Few employees with iPhone devices with the latest versions are complaining about concur mobile app performance. they can access their account, but to view expense type details, or to approve an expense report, the system gives them an error message.
employees get an error that loading expense failed.
To note the deleting app, rebooting phone and reinstalling app again as well as going to app system and clearing cache didn't work. whenever I open a case with concur support, I am asked for screen recordings. However, employees are high profile ones, and they are so frustrated after trying all trouble shooting steps and issue is not resolved. they just give up and they don't have won't to allocate time to do screen recording. Please advise.
Thank you
@kmorchid the same error occurs when these users select Approvals in the lower right?
Also, there was a recent update to the app, mine just updated this morning, so are these users sure they are on the latest version?
I understand these users' frustration, but in all honesty...without seeing what the users are doing, it is difficult to really troubleshoot. I know they don't want to spend the time, but investing a few more minutes to record, might end up saving them many more minutes of frustration.
BTW...how long has this been happening to these users and how many users is it affecting?
Thank you,
Kevin
SAP Concur Community Manager
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