Concur is an abomination

[OneWolf]

SAP should be ashamed of this abomination of an app. I mean salesforce is bad, but compared to Concur, creating and advancing opportunities in salesforce is like playing Frogger. This app is unintuitive, clunky, buttons and tabs all over the place, slow as Hades, and full of errors and warnings that are impossible to figure out. The aggregate wasted human time trying to submit expense reports with this tool must easily exceed 100M man hours per year. It literally takes an hour to complete a 2-3 day expense report. I would rather have to tape my receipts to cardboard and mail them in boxes than use this tool. How can SAP have let this happen? 

[MSteele]

Just a suggestion - go to the website and click Help.  There are plenty of useful docs and tutorials for the app and website.  There could be some shortcuts and easier ways of doing things than what you are currently doing.

[OneWolf]

Thank you for the helpful response. I have indeed spent much time reviewing docs and tutorials. Getting help navigating a field of landmines is lovely but the question is why can't we just design the field to have an easy path to follow. 

[jlopes]

It shouldn't be necessary to read all that documentation. If just the application would be well designed. What a waist of time.

[KevinD]

@OneWolf I empathize with your frustration. No one wants to spend over an hour on an expense report. Often times we find that customers frustrations stem from stringent policies put in place by their company's SAP Concur administrators to reduce fraud and exorbitant expenses. If I may suggest, reach out to your  company’s admin about your frustrations and see if there’s perhaps a more streamlined approach possible either in your use of the product, or your company’s implementation. We have a ton of resources specifically for your SAP Concur Admin in our Admin Resources (Expense label) section.

[MiserableUser]

An hour on an expense report!? Ha!!! Months and years going round and round in this product hell.

[kday]

You are spot on. This is the worst app I have ever encountered. Do they even talk to end users? Paper and pen was quicker, more accurate and much, much, much faster. And I'm someone who loves tech. Using it is like being given a manual to operate a nuclear submarine when all you want to to is order a sandwich. Even signing up for this forum was a joke. The CEO of this company should be forced to try to use SAP without help. He/She would see what a terrible product it is.

[KevinD]

@kday hello there. We respect everyone's opinion and I wanted to reply so you wouldn't think that we only reply to positive comments.

What would be super helpful is if you provided some specific examples of why you find the app troublesome. It is difficult for me to pass on feedback that are general statements. So, if you could let me know what could be improved, I can pass that on.

As for signing up for this Community, what exactly caused you some difficulty? I am one of the team that manages this site and we are always looking for ways to improve things, so if you found signing up for the Community to be a bit cumbersome, please let me know what exactly what it was so we can discuss it as a team. In fact, our weekly team meeting is today so it could be a good topic for use to discuss, if you are able to reply here soon..

I look forward to your response and passing on your feedback about both things.

[MiserableUser]

It could be improved by getting rid of it.

[KevinD]

@MiserableUser hello again.

I recall asking you to provide some specific examples of what you find to be wrong with our product and how you think it could be improved. I never received any response from you. Here is a link to that thread: https://community.concur.com/t5/Concur-Expense-Forum/The-most-viewed-post-on-the-forum-is-that-this-.... 

If you have some ideas on how we could improve our product, we have our Customer Influence program where you can submit your enhancement requests. Here is the link: https://pages.community.sap.com/topics/influence-adopt. When you get to that page, simply click the SAP Continuous Influence link. We value all constructive enhancement requests to improve our products. 

[amanda65]

How about fixing it so that the APP on a phone and the website on my computer (or app, whatever it is), show the same thing?  I don't mean format differences, I mean completely different numbers/dates/status (whether paid, unpaid, submitted, not).  It is literally impossible to tell if an expense has been paid as it will show differently depending on how one accesses Concur.

[KevinD]

@amanda65 could you provide some screenshots of what you are experiencing, please? I've not come across this myself and if I ask our Mobile team, they are going to need some screenshots to see what you are seeing. 

[jlopes]

I just created an account to tell that yes, it takes a huge amount of time to register an expense report. One hour? I don't know, but I've sent already 30 minutes trying to register a hotel expense. 

The web app and mobile app are so poorly designed. Just an example of bad software.

Examples of bad experience are

- did a photo of the printed receipt to discover that the receipt is not complete. The auto-crop in the app just doesn't work well.

- itemization didn't get right the first day of the stay and now I need to ask support to correct it. Also, it got wrong the number of nights in the stay.

- I add a receipt but it never is available to reuse for another expense. 

- The auto name of expense reports includes invalid characters and need always to be corrected.

- There are fields like  business justification that are the same for every expense and needs to be added one by one.

So, 1h is it too much? Is it really?

Have a nice day.

[KevinD]

@jlopes thank you for providing some examples. 

For me personally, I do not use the auto-crop feature. I find that for me, no auto-crop allows me to better point and shoot to get the receipt capture. 

As for the incorrect first day and number of nights, these are things that can be corrected by you. Did you not notice this until after you submitted the report? 

For the reusing of receipts what you can do for the mobile app is turn on the feature to save receipts to photos. This will save the image to your phone's photo album so you can reuse it again. For the Web version, ask your site admin to turn on the option to allow multiple use of a receipt image. Also, if you have a receipt image, you can save it on your computer. Any saved images can be used as many times as you like. What cannot be done is to reuse an image that was uploaded into SAP Concur, unless the option is turned on.

Can you provide a screenshot of how the system is auto-naming your report, please? This is on the mobile app, I take it or is it on the web version?

The system does have the ability to copy fields from one entry to the other, it is just a matter of your company putting in the correct settings to do so. This works for both web and mobile. 

For the Web version, if you have the same business justification for several expenses, you can initially leave the field blank. Once you have added all entries, you can then select all the entries and use the Edit button. This will bring up a window that shows you all the fields for the selected expenses that can be edited. Business Justification should be one of these fields. Enter the justification, click Save. All entries will be updated. I don't believe that this option is available on the mobile app, but if your company incorporated the Copy Down option, then whatever you entered on the report header, would copy down to all entries. This would help speed things up as well. 

Let me know if you have any other issues and I'll await your reply to the couple of questions I asked. 

[alexmarshall]

couldn't agree more. I would strongly encourage the Concur team to use Pleo for a week and then come back...

[KevinD]

@alexmarshall hello there. If you could provide some examples of what you are experiencing, I can report back to the mobile team. 

[alexmarshall]

1. firstly - my ios wallet tells me when I've spent on my Amex. So why can't my Concur app pickup the same? It takes 3+ days to hit my Concur app.
2. Also when attaching an image of a receipt, you still have to go and change the receipt dropdown option.
3. Just in general the warnings functionality and number of fields for (potential) data entry in Concur is extremely clunky.
4. The receipts email functionality sometimes works, sometimes doesn't.
5. ExpenseIt tends to create completely new expense claims so we avoid that wherever possible and only point to local iPhone images, issues noted on that process above already.