Concur expense receipt detection

[Laxmi9]

Hi, when our staff is trying to submit expense by attaching a receipt, the program is not detecting or changing the status to receipt attached, they need to manually change it. Just wondering does Concur Expense detect receipt and change status automatically? Thanks in advance.

[KevinD · Accepted solution]

@Laxmi9 when an image is attached to an expense entry, the system will detect the image to satisfy what I call "behind the scenes" requirements. However, you said your users are manually changing it, which leads me to think that you are referring to the Receipt Status field, is that correct? If so, this field does not change automatically when an image is attached. 

[aug2]

This is so annoying—obviously if I take a pic of receipt why do I have to go back into each expense, scroll down and change receipt status to receipt. Isn’t there a more streamlined way to do this or give user option to always have receipt status to receipt when a photo is taken of the receipt in first place? 

[Laxmi9]

Hi Kevin, yes I believe it is the Status field. Say suppose they have an expense it displays No receipt or something like that, I do not use the application as the card holder so have limited idea. At a later time if they attach a receipt the status would not change automatically, so they attach the receipt and then change the status manually. So if the status field would not change automatically then that answers my question, staff need to manually change it. Thanks for looking into it. Appreciate. it.