Concur User Migration and SSO Setup Questio

[ggraf]

Hello,

We are a small company (Company A) in the process of merging with a larger organization (Company B). Both companies currently use separate Concur instances, and we are working to migrate Company A employees into Company B’s system using a spreadsheet import.

I understand that users can share the same email address but must have unique login IDs. Currently, Company A uses password-based login, while Company B uses SSO. We have not yet been successful in enabling SSO access for Company A employees after migration.

Could you provide guidance on how to properly configure SSO for these migrated users? Additionally, are there any key considerations or common issues we should be aware of before rolling this out more broadly?

[KevinD]

@ggraf what does it mean when you say, "We have not yet been successful in enabling SSO access for Company A employees"? What have you tried so far? 

I take it you already used the import to set up Company A employees into Company B's site, correct? After that, then what did you do to get the Company A users on SSO in Company B's site? 

No step or details is too small. This will help us better assist.