Communicating with Processor

[nicktumi]

My processer gives me directions on how to fix my expense report but they very uninformative on how to do it. For example, they told me to "make an expense for flight with $8 Amex fee", once completed they now say "do it for two flights and charge $18 for Amex" I did that and they just respond with "see previous comment"... I replied with call me, I don't understand what needs to be done. Its been 5 days since and I still have not been reimbursed. Why is there no way to talk to customer service directly? This is very frustrating way of doing business and waste a lot of company time.

[KevinD]

@nicktumi I understand the frustration as I've had similar things happen. So, for future reference, if you open an expense report, click Report Details and select Audit Trail from the drop down, you will see all actions that have occurred to your report. You can even see the names of the people who have returned your report. That way you know who it was an can reach out to them to get clarification.