Comment Box closes while typing in "Send Back to Employee"

[crhansen]

One of my roles with my company is to process the expense claims. When I am trying to type the comment for "Send Back to Employee", the box closes on me, and I have to type it all over again. I am having to type the message in Word and copy and paste it into Concur. This works, but it is an unnecessary and annoying extra step. Doing a Google search, I found that it said to try clearing your cache, but that did not change anything.

Has anyone experienced this and found a fix?

[KevinD]

@crhansen I'd like to try and recreate this. Can you provide me the name of an expense report you know you need to send back and let me try to enter comments, please? 

[crhansen]

Hi Kevin!

Thank you so much for the quick response. I do not have a claim to send back to the employee right now.  

We have entered tickets in the past, but they were not able to recreate the issue because it does not happen every time when send a claim back to the employee. It may also be worth noting, we are on the EMEA platform. I am not sure if that matters or not.

Can I reach out to you with the next one that we have this issue with so that you can look at it?

Thanks,

Tina

[KevinD]

@crhansen yes, please reach out. The EMEA platform shouldn't matter. That is just the data center that your site sits on. I have access to both.