Citi Card Transaction not shown in Concur

[E11057322]

Hi

I have a transaction for Airfare already charged on my credit card

This transaction is not available in Concur for me to chose it and put it onto a Report

Because of that I got plenty of errors

I noticed that my actual company credit card in concur is different to my Expense Credit Card???

I am not able to change that Expense Credit card, and I dont have the button "Refresh Expenses"

[JLovasz · Accepted solution]

Do you have other transactions on that same card that are available to you?  If not, then I believe you need someone with the Employee Company Card Administrator Role to Assign the card to your Profile and release the transactions for you to view them.  If you do have other credit card transactions available, is it just a timing thing?  It can take a few days (sometimes even a week) after a transaction is made on a card before it gets uploaded in a feed into Concur.

[garygorb]

Hello,

I have experienced the same issue.  I have 18 charges on my corporate credit card and only 17 charges are showing up in Concur.  Please help resolve this issue.  Thank you.

[E11057322]

Hi Gary

I had to open a ticket to have People Services pulling that outstanding transaction in Concur.

It worked and I was able to complete my report.

General learning: 

Feeds do not run on Sunday and Monday

[KevinD]

@garygorb how long ago was the purchase that would be for the missing transaction? On average transactions take three days to appear. Sometimes they can take even longer, so maybe it just hasn't arrived yet. Now, if you said you had 18 transactions on your card and only one of them arrived, then I'd be concerned. 🙂

If the transaction in question is more than one week old, I would suggest speaking with the team at your company who handles company cards.