Citi Card Account Notice of Account Suspension

ampenea · ‎Jan 20, 2026

Hello All:

I have a question regarding a Citi Card for someone I support. He received a message that his Citi account is past due/overdue and is eligible for suspension if payment is not received immediately. I am curious to know why whatever charges is on his card is not showing up in his CONCUR so I can reconcile.

Thank you kindly,

KevinD · ‎Jan 20, 2026

@ampenea most likely the charges are Late Fees or something similar. Some cards get set up in the system to not show Bank Initiated Charges, so that is why late fees wouldn't show up. Have the user check their card statement to see if there are late fees. I'm guessing that is the issue.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

KevinD · ‎Jan 20, 2026

@ampenea most likely the charges are Late Fees or something similar. Some cards get set up in the system to not show Bank Initiated Charges, so that is why late fees wouldn't show up. Have the user check their card statement to see if there are late fees. I'm guessing that is the issue.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

ampenea · ‎Jan 28, 2026

I truly appreciate your response. This is very helpful.