Change approver

[mattdeca]

Hi Team,

I'm experiencing an issue with updating my expense approver in the system. While I've consulted the forum guidelines, I'm unable to make the change as the approver field appears grayed out and uneditable.

I followed this path ( expense--->profile--->ExpenseApprovers )

My direct manager changed approximately one month ago, and as a result, my expense reports are currently stuck in the system. Could someone please assist in updating my approver information?

Thank you for your help.

Best 

[KevinD · Accepted solution]

@mattdeca hello there. The reason it is grayed out is because your company doesn't allow for employees to change their approver. Your internal SAP Concur site administrator will need to update your profile. The employees on this community are not allowed to update your profile. 

I'm sending you a private message here on the community with three names you can contact. 

[kaylemay]

Hi Kevin. I am having the same issue and am unable to determine who my site administrator is. Could you assist? 

[JuliusH]

Hello Kevin,

I changed positions in my company but Concur is still using my old manager. Could you help me change the manager and tell me who my who my concur admistrator is?