Cannot delete receipt

[dougm]

I uploaded the wrong receipt to an expense and now I cannot remove it.  

I tried following these steps from another post from 2022 that do not work:

This system behavior is part of Nextgen Expense UI. To solve this, you can follow the steps below:

1. Delete the mobile entry from the report. The entry will become available in "Available Expenses"

2. Log into the Concur Mobile App

3. Tap on Expenses tab

4. Tap on the mobile expense you just deleted from the report

5. Tap on the receipt > the entire receipt image will display

6. Tap on the 3 dots in the upper right corner

7. Select Detach receipt from the drop-down

I need a solution, thank you.

[cjmarimo]

Hello @dougm,

You can do it from the Web or from the Mobile App.

If it doesn’t work for you on mobile, try from the web.

Using Web:
The expense must be in Available Expenses (not inside a report).
Click on the Payment Type of the expense.
In the pop-up window, you’ll see the Separate link that detaches the receipt.

Using Mobile App:

Open the app and locate the report with the expense that has the receipt attached.
Select the expense containing the receipt.
Tap the three dots in the upper-right corner and choose View Receipt.
Tap the three dots again and select Detach Receipt.
Confirm the action. The receipt will return to the Available Expenses section without deleting the expense.

BR,

cj

[KevinD]

@dougm In the mobile app if you have an expense on a report, go into that expense. Click the three dots in the upper right corner. Select View Receipt. When viewing, in the bottom right corner click the Trash Can icon to delete the image from the expense.