I'm trying to submit a report but there is an error on two receipts. Both were purchased with my personal credit card, not the company one, as they were lunch expenses.
The error says it's Pending Card Transaction and I get the message:
There is no option to edit the payment type when I enter the expense.
@CR1 well, your company did what I call an "oopsie". They hid a field that they then tied to an audit rule. So, the rule tells you to make the change to the payment type, but then someone hid that field from view.
Luckily, there is a solution for you. All you need to do is delete these two items from your report and then create them manually. Once deleted, just click the Add Expense button and select Create New Expense. Hopefully you have copies of the receipts, because you likely will need to attach them to these manually created entries. Below I have pasted a screenshot of the alert telling you to change the payment type as well as all the fields you can fill out for the entry. Of course, there is no Payment Type field. I would share this screenshot with your manager so they can hopefully pass it to the correct person to update the system to get the Payment Type field added back to avoid this in the future.
