Cannot attach receipt to expense - as processor

[ThomasJeppson]

Hi,

I have an issue in Concur Professional as a Processor.
I want to attach and additional receipt image to an expense transactions, and normally I can do this.
However in this particular situation teh ATTACH RECEIPT is not available.

here one line on same report where it is available:

Tried to add the images - but failed - so will comment with the images

And here one where it is not:

Tried to add the images - but failed - so will comment with the images

One apparent difference is the icon i marked - a shield with a check mark.
I cannot find an explanation - and there are no text when hovering over the icon.
The "source code" states:
i class="icon-certified legacy-icon exception-cleared" style="color: #1E69A6; vertical-align:bottom"

But I cannot interpret that.

Anyone who can help me with specific information/guidance?

/Thomas

[PoojaKumatkar]

Hi @ThomasJeppson ,

Could you please verify whether the "Enable Image Upload?" checkbox is enabled under Receipt Handling for your Concur site? Check attached screenshot.

If it is not enabled, please enable it. Once enabled, the Attach Receipt option will be available for all users, including employees and processors.

Additionally, please verify the Imaging Configuration in the applicable expense policy:

• Navigate to Policies.
• Open the relevant policy.
• Search for Imaging Configuration.
• Confirm that Mark Receipts Received is set to No. (Mark Receipts Received = No)

Attaching similar support article for your further reference purpose:

Article Number	000064721
Title	Why the Attach Receipt button is not available?
Details	We are requiring the users to attach the image receipts but the button to upload the receipts is not visible anymore.
Resolution/Answer	If the button Attach Receipt is not visible anymore, this means that the feature is not enabled in the Receipt Handling > Receipt Imaging configuration. In order to enable it: Click Administration > Expense > Expense Admin > Receipt Handling > Receipt Imaging  Tick the box where is Enable Image Upload? Click Save *Note:   If the Japan e-Bunsho timestamp feature is turned on and the image has already been uploaded, the Attach Receipt button will not appear.  Multiple receipt images cannot be attached if the E-Bunsho feature is turned on.  See also: How can I add multiple receipts to an expense entry?
Cause	The Enable Image Upload? is not enabled There is no Imaging Configuration selected at the Policy level Japan e-Bunsho timestamp feature is turned on and end users are trying to upload additional receipt

If this answers your query, then please mark solution as accepted!

[ThomasJeppson]

Hi,

Thank you for replying - this was already activated.

I cannot attach images still 😞

Thomas