Cancelld trip issues. Trip could not be cancelled through concur

[dnaxakis]

Hi,

I had booked a trip in November (train and hotel) for a 2-nights stay on 16 and 17th of February (last week). End of January, due to change of the seminar, that I would physically attend, into webinar, I had to cancel my trip. That was not possible through Concur, since the following error message poped up. I tried several times and on different days.

Since I couldn't cancel my trip through Concur I contacted bcdtravel and they did it for me (I received a cancellation confirmation email). Now that I never appeared in the hotel and no transaction through my AMEX card was made, I get a warning message when preparing a report in which I would explain in the comments that I request no refund since the hotel reservation had been cancelled. In this report I implement the train payment and refund due to cancellation as well so that I include all the trip-related transactions information. 

First of all, should I proceed with such report or could somebody from Concur delete my trip and end of story? Or could I just delete all expenses?

If I should proceed with a report what are the steps to take?

Thank you in advance.

Dionysios

[KevinD · Accepted solution]

@dnaxakis the Hotel item is the travel reservation only and not an actual charge. Since you won't be staying at the hotel and not incurring any hotel charges because the trip was canceled, I would just delete this line item from the report. 

Once deleted from the report, you should then be able to delete the item from the Available Expenses list. 

[dnaxakis]

Thank you very much.