Can’t upload/send photo to concur mobile app to later use as receipt. - round 2

[Tarroyo]

In reference to this older issue (link below), I’m seeing the exact same thing happen with the most recent version of SAP Concur on iOS 18.3.

When selecting a receipt from Photos to upload to Concur, using the “forward to Concur Mobile” option in iOS, the Concur app attempts to save it to Concur Receipts, but doesn’t the send to complete and fails without error.  It’s easily reproducible and I have others experiencing the problem.  Does not affect the latest Android client.  See link below for the same problem occurring back in March of 2023.

https://community.concur.com/t5/Concur-Expense-Forum/Can-t-upload-send-photo-to-concur-mobile-app-to...

[KevinD]

@Tarroyo I had the same issue, but to be honest, I never use this option. I just open the Concur mobile app, press Expense on the home screen, then use the + in the upper right to take a photo. This way the image uploads directly into the app. It takes about the same amount of time than taking a picture with the native camera app, saving to photo library and using the share option. As a bonus, it is a more reliable option. 

If I were training new users of the app, I would show them this way of uploading receipts rather than using the share option, even if the share option were working correctly. 

[Tarroyo]

The feedback I got from users is that the application can be unstable (and crash - I’ve experienced myself) when doing it from inside the application and users were using the method described above effectively as a workaround.  When it happened back in 2023, the removal of the feature was acknowledged by SAP as a bug.  Is that no longer the case? 

[jefish]

Still happening as of 9/29/2026.  iPhone 11, iOS version 27.0, SAP Concur version 10.35.0.2609110309.  Workaround not working for me either.

[jefish]

Still happening as of 9/29/2026.  iPhone 11, iOS version 27.0, SAP Concur version 10.35.0.2609110309.

[KevinD]

@jefish your app version isn't latest. Should be 10.35.1. Try updating the app then give another test. 

[samasuraj]

Hi @Tarroyo 

Topic: Can’t upload/send photo to concur mobile app to later use as receipt. - round 2

Please check the below. Hope this helps.

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This appears to be a SAP Concur iOS sharing images/Concur existing receipts photos from Apple Photos to SAP Concur Mobile.

SAP Concur previously acknowledged this behavior as a known issue in March 2023 and indicated a fix in mobile release 9.110. However, similar failures have subsequently been reported.

Recommended Steps:

1. Update SAP Concur Mobile to the latest available version and retest.
2. Open SAP Concur Mobile à Expense à +add capture or upload the receipt directly instead of using Photos → Share → Concur Mobile.
3. Navigate to Expense and use the available receipt-upload option to select the image from Photo Library.
4. If the in-app upload also fails or crashes, try uploading the receipt through the Concur web application.
5. Ask your Concur Administrator to open a support case with the iOS version, Concur app version, affected devices, reproduction steps, and screen recording.

Important: The previous fix does not establish that the current issue has the same root cause. SAP Concur Support should confirm whether this is a regression or a separate defect.

Because multiple iOS users can reproduce it while Android users are unaffected, it is reasonable to investigate an iOS-specific integration issue. However, that does not yet establish a confirmed SAP Concur defect.

Since this issue is reproducible across multiple iOS devices but not Android, it may indicate a problem with the iOS Share Sheet integration rather than the receipt itself.

Reference: SAP Help – Mobile receipt upload options.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant