Can’t upload/send photo to concur mobile app to later use as receipt. - round 2

[Tarroyo]

In reference to this older issue (link below), I’m seeing the exact same thing happen with the most recent version of SAP Concur on iOS 18.3.

When selecting a receipt from Photos to upload to Concur, using the “forward to Concur Mobile” option in iOS, the Concur app attempts to save it to Concur Receipts, but doesn’t the send to complete and fails without error.  It’s easily reproducible and I have others experiencing the problem.  Does not affect the latest Android client.  See link below for the same problem occurring back in March of 2023.

https://community.concur.com/t5/Concur-Expense-Forum/Can-t-upload-send-photo-to-concur-mobile-app-to...

[KevinD]

@Tarroyo I had the same issue, but to be honest, I never use this option. I just open the Concur mobile app, press Expense on the home screen, then use the + in the upper right to take a photo. This way the image uploads directly into the app. It takes about the same amount of time than taking a picture with the native camera app, saving to photo library and using the share option. As a bonus, it is a more reliable option. 

If I were training new users of the app, I would show them this way of uploading receipts rather than using the share option, even if the share option were working correctly.