Banking information

[Quizzacious]

Hi! I have updated my banking information on my account. The reimbursement receipts have been approved and sent for payment but since I had not updated the information on my bank, I have not received the money yet. Do I need to to anything to help these move through and process the payment? They have been approved they were just waiting pay out. Thank you!  

[grodriguezproje]

Hi @Quizzacious ,

There are different ways in which the company pays expense reports, and the most common practice is when the company records an employee's expense report in accounting, where an expense is booked for the company against a debt owed to the employee.

All of this occurs outside of Concur, unless the company uses a service called Expense Pay, where Bank information is essential.

Just with the information you show I think this question should be directed to your internal finance department, if you happen to be a system administrator or someone in finance then it would be ideal if you could send some screenshots hiding sensitive information so we can give you more ideas on this case.

I hope this helps

If this answers your query, then please mark solution as accepted.

Thanks!

[KevinD]

@Quizzacious if when your report was fully approved your bank information was not yet confirmed, the system would shown a failed payment. However, it would then try again to pay the report automatically. No further action should be needed on your part. If you don't see payment within another week or so, then you should contact your company's internal SAP Concur Admin.