Arlet showing exceed daily limit expenses but actual amount is below

[kcthong]

Giving alert due to exceed daily limit, but submitted expenses is still below the limit. Daily limit is USD100 comparing my submission which MYR154.97.

Pls help to check and advise.

[Orit_Dor]

kcthong
Hi - we are facing the same issue with audit rules, they are calculation the cap based on local currency instead of the USD currency 
i have an open ticket and concur doesnt realize its an issue that could effect all clients that has audit rules configured in USD

[KevinD]

@kcthong this appears to be, I won't say global, affecting several of our customers. I know we are aware of the issue and are currently working on it.

[sumitvele]

Thanks Kevin. Any ETA for the fix?

This issue is resulting in a lapse of critical policy controls on our end and raises significant audit and compliance concerns. 

[KevinD]

@sumitvele unfortunately, I haven't heard anything. 

[Lynne_WDC]

Hi KevinD,   We are effected as well. Why is there not be an incident notification for this issue? We have opened two cases related to this issue which is having a significant impact to our business processes.  I have also escalated those cases as we need a response, path to resolution and estimated time of resolution ASAP. 

[KevinD]

@Lynne_WDC that's a great question, but unfortunately I don't have an answer. I haven't heard anything about the estimated resolution time. I'll see if I can find something out.

[ahmemdh]

Globally 400+ tickets created internally and 42 countries impacted at Amazon. Is there any timeline for hot fix?

[KevinD]

I checked our internal ticket and the issue should be resolved in our EU2 data center and I believe we are aiming to have the hotfix deployed for the US today. 

[Lynne_WDC]

Thanks for the update KevinD.  We are anxious to have the fix as the workaround suggested is a non-starter. 

[kcthong · Accepted solution]

Issue resolved. No alert message after refreshing "save expense" button. Thanks KevinD and those that sharing comments and giving attention to this case.

[Orit_Dor]

hi @KevinD  
i had to open an outage, and i need the Root of cause so i can close this outage internaly, i didnt saw an outage rleased by concur, can you point me to the outage communication?

[KevinD]

@Orit_Dor I haven't seen anything describing the root cause. I believe we did a release last Friday that seems to be what caused this, but I haven't seen a description of what caused it.

[mtanaka]

 hello @KevinD this issue was resolved? Because we are facing the same issue globally... and if SAP could share with us if it was fully resolved will be helpful. 

[KevinD]

@mtanaka from what I see the internal ticket on this is now closed, so the hotfix should have been deployed. You will need to do a test to make sure you see the fix in place. If not, you'll need to contact Concur Support and let them know.

[JessiJung]

I am experiencing the same issue as well; please let me know how to resolve it.

[Lynne_WDC]

The issue is now resolved. You may need to have the user(s) resave the expense entry to clear any alerts that may have been triggered. 

[JessiJung]

I am the user, and I have already re-saved the expense entry. However, the same alert is still being displayed.

Could you please advise if there are any currency-related settings that I should verify, or suggest any other steps that could trigger a refresh and clear the alert?

[Lynne_WDC]

You need to resave all the expenses related to the alert. For example: For a daily meal limit if there were two or more expenses on the same day, you should resave them. Don't forget any that may be included in a hotel itemization. 

We didn't have to do anything beyond the resaving.